Customer Success Manager
On Site | Los Angeles
Join U&AI helps brands win in an AI-first internet by improving how brands appears and gets cited across AI platforms. We deliver always on AEO + PR execution through AI agents, paired with simple reporting and a dedicated human lead who runs everything. Unlike enterprise tools, we’re built for everyone. no dashboards to configure, or complicated data to act upon. This is end-to-end, done for you platform.
What You'll Do
Manage relationships with multiple clients
Understand each client’s business goals
Analyze AI visibility data and identify opportunities
Translate insights into clear strategy and actions
Guide clients and act on improving their presence in AI platforms
Monitor performance and report progress
Think creatively about ways to improve client results
You will work closely with the founders and play a key role in shaping the company.
What We're Looking For
This is a thinking role, not a task role. The right person is curious, analytical, and genuinely cares about client success.
Must-have:
Strong communication skills
Client management experience
Ability to analyze data and draw conclusions
Technical thinking and comfort with digital platforms
Problem-solving mindset
Nice to have:
SEO or search marketing experience
Experience working with SaaS products
Interest in AI and emerging technologies
You do not need prior AEO experience, the field is new and we will teach it.
Curiosity matters more than credentials.
What You'll Get
Salary + equity
Learn how to influence AI platform
Early-stage startup environment
Opportunity to shape a new category in marketing
Check how often your brand gets mentioned
Do I need AI Presence for my business?
Frequently Asked Questions
Do I need AEO for my business?
AI shapes what your customers trust and who they choose. Platforms like ChatGPT and Google AI Overview have rapidly become go-to sources for trusted information. Real buying decisions now happen across a mix of invisible touchpoints - and a conversation with AI is one of them. We build the layer that validates your brand in those moments and helps drive conversions. Most brands haven’t caught up. Right now, the space is open, but once AI starts associating your category with another name, it becomes harder to shift. Securing your position early is foundational to long-term brand relevance.
How long until I see results?
It depends on your industry and average sales cycle. Most brands begin to see visibility shifts within 30–45 days that influence traction and brand awareness, especially across the invisible touchpoints where modern decisions happen: search, content, referrals, and increasingly, AI platforms. We track early movement, align it with your sales timeline, and refine from there. This isn’t a quick hit. It’s sustained brand positioning built to match how modern decisions are made.
How is performance measured?
We track results across multiple signals to connect AI visibility to real business outcomes. We monitor click-throughs coming from AI platforms. We track AI crawlers to understand how and when your brand is being indexed. We measure how often your brand is surfaced in relevant AI queries and how that compares to competitors. We watch for branded search trends to detect spikes in interest tied to visibility. We gather lead feedback by asking your team to flag customers who mention finding you through AI. And finally, we compare pre- and post-activation sales performance to assess lift across your full sales cycle.
Do I still need to do regular SEO?
Yes — but AI visibility operates on a different layer. Traditional SEO helps you rank on search engines. We focus on how your brand shows up inside AI platforms like ChatGPT and Google AI Overview, where rankings don’t exist — only references, relevance, and trust.
Do you replace my marketing team?
No. We work alongside them. Your team runs the channels — we shape the layer that feeds them. Our insights inform strategy, refine messaging, and strengthen visibility across AI platforms.
How do you know what AI says about us?
We run thousands of structured prompts daily across multiple AI engines, simulating a wide range of user intents tied to your brand, category, and competitors. We analyze how you’re positioned in outputs — including answers, summaries, side-by-sides, and recommendation contexts. Our system scans for frequency, sentiment, source attribution, and competitor proximity. The result is a multi-dimensional visibility map, which we translate into precise strategy and execution.
What kind of actions do you take?
Executions/Actions are the content and technical actions we take to improve how AI tools describe your brand. AI is changing everyday, and so the executions needed. Examples include: AI-optimized blog posts Website FAQ or copy edits Schema markup updates (JSON-LD) Reddit or Quora visibility (engagement or posting) PR Opps Fixes for incorrect or outdated info in AI summaries Anything we find relevant to you AI Visibility Everything is tied to your industry, visibility strategy, and current trends.
Do I need to give you access to my accounts?
Limited access is necessary. We need access to your website analytics and, depending on trends, support in creating or managing presence on platforms like Quora or Reddit - especially if you don’t already have a community manager in place.
Can you shift negative brand perception?
Yes — but not by covering it up. We identify where negative sentiment is coming from, understand why it’s being surfaced, and build a strategy to shift the narrative over time. That can include strengthening positive signals, refining messaging, and in some cases, removing harmful or outdated reviews when possible.